​Subscription-Based Handyman Services

Effective Date: January 1, 2026

This Privacy Policy explains how The Hooked Handyman (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you enroll in or use our subscription-based handyman and residential maintenance services.

By using our website, signing up for a maintenance plan, or receiving services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Service address

• Payment information (processed securely through third-party providers)

Service & Account Information

• Subscription plan details

• Service history and work orders

• Property access notes (e.g., lockbox, pet instructions, preferred scheduling)

• Photos or notes taken to document completed or recommended work

• Photos are shared on social media for business promotions

Website & Communication Data

• IP address and browser type

• Website usage data (cookies, analytics)

• Messages sent via contact forms, text, or email

2. How We Use Your Information

We use your information to:

• Set up and manage your subscription plan

• Schedule, perform, and track maintenance services

• Process payments and billing

• Communicate service updates, reminders, and plan notices

• Improve service quality and customer experience

• Comply with legal and insurance requirements

We do not sell or rent your personal information to third parties.

3. Payment Information

All payments are processed through secure third-party payment processors.
We do not store full credit card or banking details on our servers.

4. Sharing of Information

We may share limited information only when necessary:

• With trusted service providers or subcontractors to complete work

• With payment processors to process transactions

• When required by law, court order, or insurance claims

All partners are expected to keep your information confidential.

5. Photos & Property Information

Photos or notes taken during service visits are used for:

• Work documentation

• Maintenance records

• Future service planning

These materials may be used for marketing or social media without your written consent.

6. Data Security

We take reasonable steps to protect your information using:

• Secure systems and access controls

• Encrypted payment processing

• Limited internal access to customer data

However, no system can guarantee 100% security.

7. Your Rights & Choices

You may:

• Request access to your personal information

• Request corrections to inaccurate information

• Request account cancellation or data deletion (subject to legal or billing requirements)

• Opt out of non-essential communications

To make a request, contact us at Gethooked@thehookedhandyman.com

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

• Improve website functionality

• Understand user behavior

• Enhance customer experience

You may disable cookies through your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or your personal data, contact:

The Hooked Handyman

Phone: 610-708-9010
Email: gethooked@thehookedhandyman.com