Refund Policy

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Refund Policy – Handyman & Maintenance Services

At The Hooked Handyman, we stand behind our work and aim to provide dependable, high-quality handyman and maintenance services. Please review our refund policy below.

Service Fees & Labor

• Service call fees, diagnostic fees, and labor charges are non-refundable once services have been performed.

• Time spent on-site, travel time, and completed labor are billable regardless of outcome.

Completed Work

• Refunds are not issued for completed services that were performed as agreed.

• If a workmanship issue arises related directly to our labor, we will make reasonable efforts to correct it at no additional cost.

Maintenance Plans / Subscriptions

• Monthly or annual maintenance plan fees are non-refundable once the billing period has started.

• Unused visits, hours, or benefits do not roll over and are not eligible for refunds.

• Maintenance plans may be canceled at any time; cancellation prevents future charges but does not refund past payments.

Materials & Parts

• Materials purchased on your behalf are non-refundable once ordered or installed.

• Special-order or custom materials cannot be returned or refunded.

Cancellations & Rescheduling

• Appointments canceled with less than 24 hours’ notice may sacrifice their service appointment.

• No-show appointments (no-one home)are non-refundable.

Satisfaction Guarantee

If you are not satisfied with our workmanship:

• You must notify us within 7 days of service completion.

• We will inspect the issue and, if it is related to our labor, provide a correction when possible.

• Refunds are issued only at management’s discretion and only if a correction cannot reasonably be made.